Frequently Asked Questions

We have tried to answer some of the questions you ask the most as we want your buying experience to be easy and quick.

HOW CAN I CONTACT YOU?

You can contact us by phone or email, we want to hear from you and aim to provide a really excellent service.

Call us: 07738008145 ( Mon-Fri 9am-5pm ) Email us: reception@schoolofcalisthenics.com

WHAT METHODS OF PAYMENT DO YOU TAKE?

We take most major credit cards including Visa, Mastercard and Amex.

IS YOUR CREDIT CARD SERVICE SECURE?

Yes. Your online payments are taken securely using one of the UKs leading secure payment gateways and your credit card details are never stored by School of Calisthenics.

HOW DO I KNOW WHEN MY ORDER HAS BEEN RECEIVED?

When we have received your order you will get a confirmation email from us. You will then get another email confirming the order and in the case of a digital download the email will contain a link to your downloadable file. If your order is a booking at one of our workshops the email will confirm your place on the workshop, it’s location, date, duration and start time.

RETURNS POLICY

1.Statutory cancellation right
Thank you for shopping at School of Calisthenics. Please read this policy carefully.

Digital products
We issue refunds for digital products within 30 days of the original purchase of the product. We recommend contacting us for assistance if you experience any issues receiving or downloading our products and we’ll be happy to help.
Workshop bookings
Full refund available if you cancel 14 days before the workshop start date, so we have the opportunity to resell your place. If you cancel within 14 days of the workshop you will not be eligible for a full refund but we are happy to offer you a transfer onto another workshop of the same value. Please email  reception@schoolofcalisthenics.com to confirm the transfer of your original workshop order.

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: By email: reception@schoolofcalisthenics.com

 

HOW DO YOU PROCESS REFUNDS?

We are very happy to refund returned orders within 24 hours of receipt of the product (subject to the goods being in their original condition). However we can only refund the card that was used for the original transaction.

 

HOW DO YOU USE AND STORE MY PERSONAL INFORMATION (OUR PRIVACY POLICY)?

All personal information you supply to us will be treated in accordance with the Data Protection Act and we endeavour to take all reasonable steps to protect your personal data including the use of encryption technology.  We will only read cookies from your cookie file through your web browser’s interaction with this site.

CONSENT

Your use of the School of Calisthenics website and any disclosure of personal information via the website signifies your consent to us to collect and use personal information about you in accordance with this Privacy Policy.

INFORMATION ABOUT YOU AND HOW WE USE YOUR PERSONAL DATA

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer and to personalise our service. We are committed to using your personal information only for:

1. Planning and managing School of Calisthenics’ business activities, including analysis of customers’ shopping habits, product and style preferences.

2. Technical administration of our website.

3. Research.

4. Providing you with information about the services we offer.

5. Letting you know about offers and news from School of Calisthenics.

6. To verify details of your payment method or credit card account.

During the registration process you are given the opportunity to select ways in which we may use your details. See “your permission” and “helping us to grow” below to keep us in touch with anything you specifically don’t want to be informed about.

There are only four circumstances where we may share some of your data with others:

1. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.

2. To outside research companies whom we may ask to contact you directly for your opinions on our service, (in which case we provide them with only the information they need to perform their function).

3. We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission. (See “helping us to grow” below).

4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

DATA OVER THE INTERNET

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at Jelly Lane Clothing.com, you are agreeing and authorising us to process data in this way.

HOW WE PROTECT INFORMATION

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as PayPal) who need the information to perform a specific job are granted access to personally identifiable information.

HOW YOU CAN HELP US PROTECT YOUR INFORMATION

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments for example on message boards, through email or in chat areas that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

FURTHER INFORMATION

If you have questions about your personal data or our privacy policy, please email us on: reception@schoolofcalisthenics.com

HOW TO UNSUBSCRIBE

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email.

HELPING US TO GROW

In order to grow, we aim to offer you an increasing high quality services and products, and to do so we need more customers who, like you, like us. We rely on you to tell your friends and family about us, and your friends and family to ask you “where did you get that from” . All we want to say here is THANK YOU in advance, and if there is anything you think we can improve on or you have comments which might help us grow then please contact us: reception@schoolofcalisthenics.com

CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up-to-date information at all times, and may notify you of such changes by uploading the revised privacy policy on the schoolofcalisthenics.com website.

 

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