CANCELLATIONS AND REFUNDS
You must give at least 24 hours’ notice if you can no longer make your online coaching session once booked with your coach. If cancelled within 24 hours of the session starting, then the session will be deemed as used.
Online coaching hours must be used within the 12-week period of the programme plan, starting from the date you receive your personalised programme from your coach and includes rearranged sessions. It’s your responsibility to ensure you utilise the coaching hours as part of your online coaching package before the end of your 12-week period. Coaching hours cannot be carried over towards any new online coaching packages.
EQUIPMENT AND CLOTHING RETURNS AND REFUNDS
Please email firstname.lastname@example.org detailing why the item is being returned and whether you would like a refund.
From receipt, you have 28 days to decide if you want to return any item from your order. Your item must be in its original unused condition, unless there is a manufacturer defect. Should 28 days have passed since your purchase, unfortunately we cannot offer you a refund.
It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we receive the item, it will be inspected and processed. We will then confirm via email what action we have taken.
Any refund will automatically be issued to the payment method used to make the original purchase and, in the event we are unable to provide a suitable replacement we will automatically refund you and contact you via email. In all cases, the items returned must be in their original condition.